I call Sprint, and the first time I get though the automated system, the computer hangs up on me. Round 2, I get some schmuck in India (I can you he wasn't from the good 'ol US of A), who tells me to change the information online. We don't have an account online, and I can't figure out how to update the credit card for our land line (long-distance services). I try again, using a different 1-800 number. No such luck, it's services for pre-paid cards.
Round 3, I call the first number again, and get another schmuck in India. She is very friendly, (the first guy had a nice, thick accent), and transfers me to the Finance Department. Another nice woman can't understand why I'm calling. I tell her I need help for billing my LAND LINE, not my mobile phone. Maybe she was deaf in the ear she was using, bless her heart. So she transfers me to Customer Service. Then I'm on hold for about 10 minutes. I'm starting to feel like an idiot because I'm already getting that sinking feeling this isn't the route I need to go.
And then, guess what? I get the same schmuck in India again! Wow... that's impressive. I tell him to forget it, and hang up. Okay, I didn't really say that, but I already knew he couldn't help me. I rack my brain and think... okay, everything online is services for mobile phones, PDA's etc. There's got to be a separate number/department for long-distance. I get a rare dose of inspiration and go digging in the mail stack, hoping to find the last phone bill, and praying there's a number to call. YES!!! The number to call is entirely different from the 1-800 number I'd being using before. Are you all still with me?
Round 4, I call the 1-800 number on the bottom of the bill. The computer asks for my HOME phone number, so things are looking up. I think option 2 is right, and I plug in the credit card number and new expiration date. But I want to be sure I did it correctly, and go through all the options, hoping to talk to a live operator instead of a computer. Alrighty... "press 0 to speak to an operator." Well, "DUH!"
Okay, I get an operator. She asks for the person on the account, then asks me if I'm the spouse. I wish I'd said, "Which wife are you referring to?" (David and I have a personal joke between us, and sometimes say things like "Well, you must be talking about my other wife/husband, because I would NEVER do such a thing... " etc. ) Of course I didn't. By now I'd been on the phone for about an hour and I sure didn't want to mess things up. I find out the computer billed the card, but didn't change the expiration date, so the operator gets that taken care of.
Total time on the phone: 1 hour, 6 minutes
Number of attempts to change credit card information: 4
Getting the nicest, LIVE operator on the planet who fixed everything in 3 minutes (she even wished us a great time on our vacation): PRICELESS
There is hope for me after all.
